Chet was a very busy man as the Director of Quality Engineering at a large automotive component manufacturing plant, with a staff of over 50 Quality Engineers at three different locations. Chet knew his staff was always...
My company was in a world of hurt in quality. We had just launched 3 new car line products and our PRR's were out of control. We were paying out hundreds of thousands of dollars in quality sorts and there didn't seem to be an end to it...